This project result with significant improvement and upgrade of the National Service Catalog already in place. The project will provide integration of the catalog with the National portal of services as one key component on which the digital services will rely on.
The National Service Catalog provides information of all public services with information about service administrative procedures, fees and taxes, required data and documentary proofs for the obtaining the service, related legal regulations, service legal remedies, categorized per responsible institutions and areas of public service.

• Platform for defining, accepting and publishing of new service by administrative authorities on three languages: Macedonian, English and Albanian
• Central point for public institutions’ data, proofs and services related to administrative procedures they provide
• All the necessary service information for the National Portal and list of all public documents issued by administrative authorities
• Definition of fees and administrative fees required for obtaining the service and proofs
• Standard way of providing electronic documents ex-officio through Interop or e-Delivery platform
• Reduction of number of proofs involved in administrative services

One of the most significant results of the project implementation is the standardization of the eDocument. The goal is to define one standard eDocument issued through the National portal, providing a standard manner for issuing an official document guaranteeing its legal validity.

• Standardised trusted eDocument on national level (Download eDocument example – form additional material)
• Recognizable SEAL as a standard for all administrative authorities documents
• Public authorities will have an electronic signature or “seal” - the official signature, which they can use to sign digitally the eDocuments delivered to the citizens
• Ensure document authenticity and online verification service via QR code
• Digitally signed (LINK: https://www.nextsense.com/interoperability-platform.nspx ) and timestamped with XADAES/PADES standards, compliant with EIDAS - EU trusted services directive
• Digitally signed and timestamped with XADAES/PADES standards, compliant with EIDAS - EU trusted services directive
• Include human readable and machine processing data in a single trusted regulative

The project delivers mechanism for electronic payment of administrative services fees and national taxes, serving as a national platform for electronic payment of government fees and taxes for other institutional portals.

• National platform for e-payment of government fees and taxes for all administrative authorities’ portals
• Integrating current and future payment systems through a common interface
• Receiving the electronically signed report immediately without the need to wait for receipt of the payment

The project delivers security management component as part of the National Portal, responsible for filtering unauthorized access to portal data. SSO, or single sign-on system is an authentication tool that allows users to sign into multiple applications or databases with a single set of credentials.

• Enables use of citizen e-ID in all public institutions
• One user profile for all governmental portals and services
• Simplified and efficient access to electronic services across administrative authorities
• Standard components to be used and integrated by administrative authorities to provide eID single sign on capabilities in their online applications
• Manage administration units and employees authorised to access applications and define user roles with corresponding access rights per application

National Portal Content syndication platform will provide uniform and most accurate service information across all governmental portals, using the National Services Catalog as a reliable source of information.

• Web content related to administrative services in the Administrative service catalogue to be re-used by other administrative authorities and embedded in other Websites/applications
• Content syndication components will provide uniform and most accurate service information across all governmental portals
• Any content update will automatically be updated on all other sites without the need for further maintenance or administration
• Administrative authorities will gain high-quality and up-to-date administrative service content
• The Content can be integrated into a content management systems with only a few lines of code and be rendered using the stylesheets on the destination web site.

'Inclusiveness-and-accessibility ‘ is one of the key principles that the project aims to deliver as a result of the implementation. The National Portal of eServices promotes the Proxy Agent as a mechanism for delivering services by authorized person.

• Citizen can use their eID to carry out procedures on someone else's behalf who do not wish or are not able to conduct online procedures by themselves, and therefore entrust someone to conduct procedures on their behalf
• Electronic proxy enables individuals to carry out procedures on someone else's behalf. This bridges the digital divide for elderly and digitally illiterate population.

The National portal provides system for helping citizens in using the National Portal and processing their applications by initiating a ticket where the citizens can describe the problem they are facing. This system would be also available for the Call center that receives these requests by citizen by phone.

• Central call center, helpdesk and online help through trouble ticketing, Q&A— FAQ.
• Distributed support across SPC and mobile SPC.

National Interoperability Platform enables electronic data exchange between state administration bodies and institutions in order to improve governance of their activities and streamline processes for establishing digital services. This platform is a fundamental enabler for the implementation of transactional e-services on the National Portal.

Enables secure and reliable exchange of data and documents between public institutions, even for those, which are not part of the National Interoperability Platform enabling highest e-Government level on the National Portal.